Sometimes an off-campus student clicks on a library database and receives an error message.
Don’t panic! This is a known issue with a simple workaround.
Some students are not authenticated for the databases on our network, even though they are correctly and currently enrolled. BUT if a student logs in to the main Virginia Community College Portal one time, they will be recognized and will be able to login to MyReynolds as usual, and every time afterwards.
So…here’s the fix.
While off campus, navigate to the main portal for Virginia’s Community Colleges.
Then login with the MyReynolds username and password.
Once this is complete, students should be recognized when clicking on the library databases…and be able to access them as usual.
Hope this helps! If there are issues, please contact any of the campus libraries for help.